Help us improve (anonymous, 3 minutes). We’re a small family-run brand and your feedback helps us make NISCE SKIN USA better. 1) What is your overall opinion of NISCE SKIN USA?(Required)Very PositiveSomewhat PositiveNeutralSomewhat NegativeVery NegativeNot Sure / Don't Remember2) About when was your last purchase?(Required)Within the last 1-2 months3-5 months ago6-12 months ago12+ months agoNot Sure3) What are the main reasons you haven't purchased again?(Required)Select all that apply I get NISCE products from the Philippines (when I visit, or via family/friends visiting) Price felt too high Delivery took too long / was unreliable I found an alternative brand / product Results weren’t what I expected I had irritation / sensitivity I couldn’t find the product I wanted I wasn’t sure what to buy next The regimen felt too complicated / too many steps I didn’t see promos that felt worth it Website / checkout issues Customer service issue Trust concerns (authenticity, safety, claims, etc.) Other (please specify): Please specify:3b) If you chose "Price" or "Value," what best describes it?(Required)Too expensive vs similar productsNot worth the results I gotBudget changed / cutting discretionary spendingI’d buy only with a discountOtherPlease Specify:4) How satisfied were you with your last purchase overall?(Required)1 Very dissatisfied2 Somewhat dissatisfied3 Neutral4 Somewhat satisfied5 Very satisfied5) What product(s) did you last buy?(Optional)6) Did the product(s) work for you?(Required)Yes, noticeable improvementSome improvementNo, didn’t notice a differenceIt got worse / irritationNot sure / didn’t use consistently7) If you had any negative experience, what happened?(Optional)8) What would most likely bring you back to purchase again?(Required)Select all that apply Better discount or promo Faster shipping Clearer product guidance (what to buy next) A routine customized to my skin concerns More before/after proof and education New products or bundles Loyalty perks / rewards Smaller sizes / trial options Subscription / auto-replenish Nothing would bring me back Other (please specify): Please specify:9) Which offer would feel most compelling right now?(Required)Please Select One15% off20% off$10 offFree samplesGift with purchaseBundle discount (save when buying a set)I’m not motivated by offersOtherPlease specify:10) The last time you thought about re-ordering, what happened?(Required)Please Select OneI didn’t try to re-order (it wasn’t on my radar)I was planning to buy from the Philippines instead (visit or family/friends)I couldn’t decide what to buy nextI wanted to wait for a better promoI got distracted / didn’t finish checkoutThe product I wanted was unavailableI decided to stick with a different brandOtherPlease Specify:11) One thing we could change to earn your trust or confidence more?(Optional)12) Any other feedback you want to share?(Optional)13) What is your age range?(Required)Please Select OneUnder 3535-4445-4950-5455-5960-6465-6970+Prefer not to say14) We want to make this right for you. Would you like a personal follow-up from Dra. Jacky Ganzon (sister of Dra. Edna Nisce)?.She can help recommend the right products and work with you on pricing if needed. (Optional) Yes No Email(Optional) Enter Email Confirm Email Cell Phone(Optional)
